Shipping and Returns
All Maa by Anaya products are ready-to-wear and available for immediate purchase, subject to stock availability.
Orders placed by customers residing in Dubai, United Arab Emirates will be delivered within 2–3 working days after the order has been confirmed and payment has been successfully received.
Orders will be dispatched through our designated courier service. Once the order has been shipped, the customer will receive the relevant tracking information where applicable.
Delivery times may vary slightly due to unforeseen circumstances, courier delays, public holidays, or other circumstances beyond our control.
Delivery charges, where applicable, may vary depending on the delivery location and order details.
It is the customer’s responsibility to provide accurate delivery information and ensure that someone is available to receive the order at the provided address.
Return & Refund Policy
For returns or exchanges, please contact us within 2 days of receiving your order through our official Maa by Anaya contact channels.
Please note the following conditions:
- Items that are damaged, soiled, altered, washed, worn, or perfumed will not be accepted and will be returned to the customer.
- Sale items are non-refundable.
- Customized and standard-size items are eligible for store credit only and are not eligible for cash refunds.
- Store credit will be issued for the price of the returned item, excluding any applicable taxes, duties, or shipping fees.
- Store credit has no expiration and can be used for both online and offline showroom purchases.
- We do not provide cash, bank transfer, or debit/credit card refunds. Only store credit will be offered.
Our return and refund policy will be communicated to the customer before their purchase via WhatsApp or email.